Developing and Building Your Company’s Knowledge

Root Cause Analysis and Problem Solving

Date:  September 14, 2010

Time: 9am-4pm

Location:  Henry’s Restaurant

                   995 N. Detroit

                   Kenton, OH  43326

Cost:  $50 per person.  All proceeds go to the United Way of Hardin County

Instructor:  RABQSA Certified Lead Auditor with Registrar Experience

 

For additional information contact: sales@simpleque.com      

 

Course Overview: 

 

This Root Cause Analysis - Problem Solving course is based on the Eight Disciplines (8D) approach to structured problem solving. Having a disciplined methodology creates a foundation for learning, measuring problem solving progress, and helping to manage expectations during crisis situations, small or large. The class will spend time on root cause analysis using some common quality tools and techniques.

 

Using learning lectures, hands-on activities and typical problem case studies students will learn a start-to-finish problem solving method that yields results in a predictable and fast timeframe. Emphasis is placed on systemic root cause analysis versus symptoms, and the tools, techniques and exercises focus on the systemic approach to fix problems permanently.

 

Course Agenda:•

• What is root cause? What is root cause analysis?
• The importance and benefits of effective root cause analysis and disciplined problem solving
• When should this disciplined methodology be used
• Root cause analysis and problem solving tools and techniques
• The 8 steps to effective problem solving, root cause, and corrective action
• ANAB and IATF (accreditation body) and Registrar emphasis on proper root cause analysis and corrective actions
• Hands-on exercises of typical service and manufacturing industry problems

 

Learning Objectives:

• Understand the importance of performing root cause analysis
• Identify the root cause of a problem using the problem solving process
• Understand the application of basic quality tools in the problem solving process
• Compare results from a structured problem solving approach versus past practice
• Help streamline your problem solving process while improving relationships with your internal and external customers
• A standardized approach that you can apply across an entire organization for fixing problems permanently

 

Payment Options: ·         Check Payable to SimpleQuE or cash.  Please bring to registration table morning of the course.

 

                                ·         Pay in advance send check to SimpleQuE

PO Box 2580

Westerville, OH 43086

 

 

 

 

• s?

• The importance and benefits of effective root cause analysis and disciplined problem solving
• When should this disciplined methodology be used
• Root cause analysis and problem solving tools and techniques
• The 8 steps to effective problem solving, root cause, and corrective action
• ANAB and IATF (accreditation body) and Registrar emphasis on proper root cause analysis and corrective actions
• Hands-on exercises of typical service and manufacturing industry problems

 

 

 

• Understand the importance of performing root cause analysis
• Identify the root cause of a problem using the problem solving process
• Understand the application of basic quality tools in the problem solving process
• Compare results from a structured problem solving approach versus past practice
• Help streamline your problem solving process while improving relationships with your internal and external customers
• A standardized approach that you can apply across an entire organization for fixing problems permanently